Administration Officer (Network Services)

Job title: Administration Officer (Network Services)

Location: Edinburgh or Glasgow office

Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week.

Hours per week: 21 hours per week

Type of contract: Fixed term contract until 31 March 2026

Salary scale: Level 2, £22,393 - £27,372 (pro rata), commensurate with experience

> Closing date: 28 June 2024, 5pm

> Interview date: 18 July 2024

Our Network Services Team help Citizens Advice Bureaux across all Scottish communities to be inspired by their actions, support them, and offer them guidance and opportunities for initiating social change and making improvements to their own communities through their services.

The team act as a bridge between bureaux and Citizens Advice Scotland and provide vital assistance in the distribution of key messages, the implementation of project co-design and production with bureaux and monitoring the progress of the bureaux.

This post provides a great opportunity for you to provide administration and analytical support to the Network Services Team to support delivery of their core programme of work to the Citizens Advice Bureaux network. The aim of this programme is to build capacity across the Network. The programme consists of a range of core areas from Governance, Volunteering and Net Zero and everything in between.

As an Administration Officer you will be responsible for the collation, analysis, and reporting of statistical and qualitative data to support informed decision-making and optimise administrative effectiveness across various functions of the team, you will also have opportunities to liaise with bureaux directly. 

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please check out the Job Pack.

For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Before you apply

Our aim is to make ensure our application assessment process is fair, objective and transparent.

As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality, dates of education.

The candidate statement

The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role.

You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you.

Please note that incomplete applications will not be considered.