Assistant Administrator – Extra Help Unit

>     Location: Glasgow office

>     Workplace type: Hybrid working, to cover Monday, Thursday & Friday with regular office days to bolster our admin team function with Extra Help Unit in CAS Glasgow office

>     Hours per week: 21

>     Type of contract: Fixed-term contract for 12 months

>     Job Level and Salary Scale: Level 1, £23,042 - £26,618 per annum* (pro-rata)

Closing date: 25 May 2025, midnight 

Interviews: 03 June 2025

About the job

The Extra Help Unit (EHU) provides support to vulnerable domestic consumers and micro-businesses across Great Britain with their energy complaints. As defined in the CEAR Act 2007, the EHU has statutory duties to deal with cases where the consumer’s energy supply has been disconnected or is at risk of imminent disconnection. The Unit also has statutory powers to support vulnerable consumers.  A person may be deemed to be vulnerable due to their personal circumstances, the complexity or urgency of their complaint. The EHU is a referral only service with agreed referral partners including Citizens Advice Consumer Service, Ofgem and Ombudsman Services: Energy.

We are seeking a part-time position to cover Monday, Thursday & Friday with regular office days to bolster our admin team function with Extra Help Unit in CAS Glasgow office.

The administrative team within the EHU provides business critical support by managing all incoming email and letter referrals from key business partners including the Citizens Advice Consumer Service, Advice Direct Scotland, Energy Ombudsman and Ofgem.  The admin team are also responsible for adding all new email and written correspondence from consumers and suppliers to the relevant case.

As an Assistant Administrator, you will provide a wide range of support services including arranging travel, ensuring offices supplies are restocked, being first point of contact for building/office problems, welcoming visitors and staff to the office. You may also provide finance and support setting up/booking meetings in Portland House.

This is a busy role so ideal for someone who enjoys a fast-paced environment where they can be part of a team that make a real difference to people’s lives.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please refer to the Job Pack.

If you have an issue with downloading the above document, please request it at recruitment@cas.org.uk.

For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.

If you have an issue with downloading the above documents, please request it at recruitment@cas.org.uk.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Before you apply

Our aim is to make ensure our application assessment process is fair, objective and transparent.

As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality.

The candidate statement

The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role. Please include examples which demonstrate how you meet the requirements.

The candidate statement is expected to be up to 1-2 page(s) A4 long.

You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you.

Please note that applications without the candidate statement will not be considered.

While we recognize AI can be a helpful tool for starting your application, and may help you by sparking an idea more easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage.  It is very obvious when candidates have used AI alone to complete their application and so, for your own benefit, please make sure that you write your written statement yourself and don’t rely on AI to write it for you.