Data Governance Officer

Location: Edinburgh or Glasgow office

Please note that the team is based in Edinburgh and, in this case, regular attendance in our Edinburgh office will be required.

Workplace type: Hybrid working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.

Hours per week: 35 hours per week

Type of contract: permanent

Salary scale: (Job Level 4) £32,081 - £39,210 per annum, commensurate with skills and experience.

>   Closing date: 28 September 2025

>   Interview date: 07 October 2025

As a Data Governance Officer, you will play a crucial role in helping ensure our data is findable, accessible, safe, and secure. You will support the Data Governance Lead on a wide range of activities including records management, data protection compliance, information risk, and data quality. Curious and detail-orientated, you will understand the importance of best practice to ensure compliance with statutory and regulatory obligations, including UK GDPR, the Data Protection Act 2018, and Freedom of Information (Scotland) Act. You will be first point of contact for requests and queries and help foster a positive data governance culture within Citizens Advice Scotland and the 59 Citizens Advice Bureaux (CAB) across Scotland.

This is a fast-paced, wide-ranging role offering you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. 

About Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.  We use people’s real-life experiences to influence policy and drive positive change.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please refer to Job Pack - Data Governance Officer.pdf.

If you have an issue with downloading the above document, please request it at recruitment@cas.org.uk.

For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Before you apply

Our aim is to make ensure our application assessment process is fair, objective and transparent.

As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality.

The candidate statement

The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role. Please include examples which demonstrate how you meet the following essential criteria:

>          Excellent research and organisational skills and attention to detail

>          Ability to communicate clearly and effectively with others and influence positive change

>          Works proactively to resolve issues and considers innovative approaches to problem solving

>          Experience working in, or knowledge of UK legislation.

For more details, please refer to the job description and person specification included in the job pack.

The candidate statement is expected to be up to 1-2 page(s) A4 long.

You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you.

Please note that applications without the candidate statement will not be considered.

While we recognize AI can be a helpful tool for starting your application, and may help you by sparking an idea more easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage. Please make sure that you write your candidate statement yourself.