Director of Advice

Location: Edinburgh or Glasgow office

Workplace type: Hybrid working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week

Hours per week: 35

Type of contract: Permanent

Job Level and Salary Scale: Director level, £60,596 - £74,063 per annum

Closing date: 15 March 2026, midnight

Interviews: Interviews for this role will take place on 26 March 2026.

Join Citizens Advice Scotland as our new Director of Advice Services and play a central role in shaping a national service that changes lives. As a key member of the Executive Leadership Team, you will provide strategic and operational leadership across our advice services, ensuring they are high-quality, accessible and responsive to the needs of people across Scotland. Acting as the primary senior contact for Citizens Advice Bureaux, you will drive delivery of our organisational strategy while championing innovation across face-to-face, digital, telephone and outreach channels.

In this pivotal role, you will lead national service delivery, quality assurance and performance improvement, ensuring compliance with membership standards and regulatory requirements. You will oversee major funded programmes, strengthen insight-led decision making and maintain the highest standards of data quality and governance. You will also play a significant role in business development, identifying opportunities, shaping compelling bids and tenders, and managing budgets with rigour and transparency.

We are looking for an experienced senior leader with a strong track record in delivering large-scale services, navigating complex stakeholder environments and driving continuous improvement. You will be an emotionally intelligent communicator, a confident decision-maker and a collaborative relationship-builder with the ability to influence at all levels, including government and national partners. Above all, you will bring a values-led, inclusive leadership style that inspires high performance and supports a culture of wellbeing and professionalism.

If you are motivated by delivering meaningful impact, improving client outcomes and advancing a mission-driven national service, we would love to hear from you. Join us in shaping the future of advice in Scotland.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please refer to Job Pack - Director of Advice.pdf

Please familiarise yourself with Our People Charter.

For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.

If you have an issue with downloading the above documents, please request them at recruitment@cas.org.uk.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Before you apply

Our aim is to make sure our application assessment process is fair, objective and transparent.

As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality.

The candidate statement

The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, practical knowledge, and experiences relevant to the role.

Please include in your statement examples which demonstrate how you meet the following key essential criteria emphasising your contribution and outcomes.

Please also let us know how your personal attributes/values align with CAS’s values. Please refer to Our People Charter.

> A track record in successfully managing and delivering multiple large-scale services, utilising programme / project management principles and methodologies from concept and design through to implementation, execution and eventual exit and close out.

> Experience of all aspects of business development within similar markets and service areas including opportunity development, funder positioning, engagement, and negotiation as well as proposal and bid submissions including commercial tenders.

> A proven track record in building and maintaining collaborative relationships at a senior level with a range of internal and external stakeholders, demonstrating strong interpersonal, networking, negotiating, persuasion and influencing skills.

> Demonstrable understanding and accountability for business risk, commercial and legal obligations, financial management and budgetary control and experience of reporting at executive and board level. 

The candidate statement is expected to be maximum 1000 words/2x pages A4.

You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you.

Please note that applications without the candidate statement will not be considered.

While we recognize AI can be a helpful tool for starting your application, and may help you by sparking an idea more easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage. Please make sure that you write your candidate statement yourself.

If you require any support with submitting your application or you have any further questions, please do not hesitate to email us at recruitment@cas.org.uk or give us a call on 0131 550 1000. We are always happy to help.