Operations Officer (Help to Claim)

> Job title: Operations Officer (Help to Claim)

> Location: Edinburgh office with options for blended working

> Hours per week: 35 hours per week

> Type of contract: Fixed Term until 31 December 2025 (possibility of extension subject to funding availability)

> Appointable salary range: £27,685 - £33,837 per annum, commensurate with experience

> Closing date: 04 October 2024

> Interviews: TBC

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. 

The Operations Officer role will work as part of the Help to Claim project team to ensure successful delivery of the service and continuous improvement. Key responsibilities will be around systems and resource co-ordination, monitoring, analysis and reporting relating to helpline operations. 
The role will be particularly important for identifying trends and issues through data analysis and recommending actions for service development which will be paramount to providing an excellent service for our clients. You will work as part of a strong project team but you expected to work independently. The role provides the opportunity to work with staff across our diverse network and the successful candidate will be able to build and maintain good relationships and communicate clearly with different stakeholders.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please refer to the Job Pack.

For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Before you apply

Our aim is to make ensure our application assessment process is fair, objective and transparent.

As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality, dates of education.

The candidate statement

The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role.

You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you.

Please note that applications without the candidate statement will not be considered.