Project Administrator (Pension Wise)

>   Location: Edinburgh or Glasgow office

>   Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week

>   Hours per week: 35 hours per week – this role is part of a rota which covers 8am starts, and 1 to 2 Saturday mornings per month

>   Type of contract: permanent  

>   Salary scale: (Level 1) £21,840 - £25,230 per annum*, commensurate with experience

>   Closing date: 23 January 2025

>   Interviews: TBC

Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. Your primary role will be Project Administrator supporting the Pension Wise service.

For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client experience working closely with service users, network providers and project partners.

You may also provide some ad hoc support for the wider National Projects team, working closely with the department leads to provide administrative support to ensure the effective running of the department.

This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland.  To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently, and as part of a large team.

Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. 

For more information about the role, please refer to the Job Pack.

For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Before you apply

Our aim is to make ensure our application assessment process is fair, objective and transparent.

As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality.

The candidate statement

The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the role.

The candidate statement is expected to be up to 1-2 page(s) A4 long.

While we recognize AI can be a helpful tool for starting your application, and may help you by sparking an idea more easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage.  It is very obvious when candidates have used AI alone to complete their application and so, for your own benefit, please make sure that you write your written statement yourself and don’t rely on AI to write it for you.  

You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you.

Please note that applications without the candidate statement will not be considered.