Volunteer Development Officer

Location: Edinburgh or Glasgow office 

Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week.

Hours per week: 35 hours per week

Type of contract: Fixed term to the 24th of October 2026 with the intention to explore funding options for the post.

Salary scale: Level 4, £32,081 - £39,210 per annum, commensurate with skills and experience.

>   Closing date: 07 July 2025

>   Interview date: 24 July2025

This position is in our Volunteer Development Team that is part of a wider team at Citizens Advice Scotland, the Network Services.

The Network services team provides advice and support to Trustees and Managers across the bureaux Network about strategic and operational matters. The team covers a range of subjects from board induction to safeguarding and everything in between, they attend board meetings, support with business plans and innovation and direct bureaux where needed to Citizens Advice Scotland colleagues for other areas of bureaux work.

The Volunteer Development Team was a newly developed team in October 2023, funded by the National Lottery, and is responsible for providing support to the Network with volunteering, this role provides a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service. This position will be managed by our Volunteer Support Manager.

The Volunteer Development officer will support our vision of being a volunteer led Network. Responsible for developing a range of learning, systems and resources identified through our volunteer strategy and through collaboration with others.

The overarching aims of the role is to support the bureaux Network to:

• recruit, retain and support diverse volunteer roles

• embed a future proofed model to volunteering that increases a range of accessible volunteer opportunities

• attract a more diverse range of volunteers, to support the network to continue their work to be an inclusive volunteer network

• ensure volunteers are supported to have the best experience.

The postholder will lead and contribute to areas of development that includes resources and opportunities to support with recruitment, retention, and well-being of volunteers. In collaboration with CAS colleagues and the Volunteer Development Team you will ensure regular and accessible communication is shared across the Network. You will engage with external partners and support and/or lead facilitation at meetings, events, and workshops.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please refer to Job Pack - Volunteer Development Officer.pdf

If you have an issue with downloading the above document, please request it at recruitment@cas.org.uk.

For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Before you apply

Our aim is to make ensure our application assessment process is fair, objective and transparent.

As such, please do not include on your CV or candidate statement the following information: your address, a photo, hobbies, age, date of birth, marital status, nationality.

The candidate statement

The candidate statement plays a very important part in the application assessment process. It is a free space for you to showcase your skills, competencies, and experiences relevant to the job description and person specification. Please include examples which demonstrate how you meet the requirements.

The candidate statement is expected to be up to 1-2 page(s) A4 long.

You have the option to upload your candidate statement as a separate document or you can write your candidate statement in the section below. Please choose the option that best work for you.

Please note that applications without the candidate statement will not be considered.

While we recognize AI can be a helpful tool for starting your application, and may help you by sparking an idea more easily than starting with a blank page, we really want you to show in your application who you are and how you think. AI will never replace the important human element at the application stage.